Refund Policy

Effective date: December 18, 2025

This Refund Policy applies to services purchased on redu.cloud, operated by OM OM CODE (“we”, “us”, “our”).

1. 14-day refund window (first charge)

Customers may request a refund review within 14 days of their first paid charge (for example, the first invoice amount due after any free credits are applied). Because redu.cloud provides usage-based cloud infrastructure services that can be provisioned instantly, refunds are generally limited to unused or minimally used services, except where required by applicable law.

For subsequent billing periods, we may still issue refunds or credits in appropriate cases as described below.

2. Usage-based infrastructure services

Our services are billed based on actual usage of cloud infrastructure resources, calculated hourly and invoiced monthly in arrears. Because infrastructure usage is consumed in real time, charges for consumed resources are generally non-refundable.

3. When refunds or credits may be issued

We may issue a refund or service credit in limited circumstances, such as:

Billing errors (e.g., duplicate charges or incorrect metering)
Unauthorized transactions, subject to verification and investigation
Service unavailability where a refund/credit is appropriate
Honest customer mistakes (for example, accidentally provisioning resources that were not meaningfully used)
Where required by applicable law

4. Exclusions

We generally do not provide refunds for:

Consumed usage, including partially used time within an hourly billing period
Unused capacity that was provisioned and available to you
Charges incurred due to customer configuration, misuse, or failure to secure resources

5. How to request a refund review

To request a refund review, email office@redu.cloud with your account email, invoice number, and a brief explanation of the issue. We may request additional information to verify your request.

6. Timeframes and processing

We aim to review refund requests promptly and handle them fairly and reasonably. Refund decisions depend on the circumstances, technical usage data, and applicable legal requirements.